Returns & Refund Portal
Submit your return or refund request online. Fast inspection, transparent approvals, and rapid refunds.
Strict Policy: Consumable & Perishable Items Cannot Be Returned or Refunded
In accordance with federal and state health, sanitation, and safety regulations, all food products, confectionery, candy, snacks, beverages, grocery items, and opened/unsealed cosmetics & skincare products are strictly NON-RETURNABLE and NON-REFUNDABLE once delivered.
Mandatory Proof: Photo or Video Upload Required for Approval
To qualify for a return authorization (RMA) and refund, you must upload clear photos or a video demonstrating that the item is unopened/unused in original condition, or clearly showing the transit damage / defect / incorrect product received.
Start Your Return Request (RMA)
Please provide your purchase details and upload verification media below.
Return Request Submitted Successfully!
Your return request has been emailed to our fulfillment review team and assigned reference number:
Next Steps for Your Return:
- Under Review (24–48 Hours): Our customer care team has received your ticket and is inspecting your uploaded photos/videos to verify policy compliance.
- RMA Approval & Label Sent: Once approved, you will receive an email confirmation at your email with your official RMA Authorization and prepaid return label.
- Ship Your Item: Pack the item safely and drop it off at any authorized USPS / UPS drop point.
- Refund Issued: Refunds are processed back to your original payment method within 2–4 business days of warehouse receipt.
How Our Return Process Works
A simple, transparent 4-step journey from submission to refund.
Submit Online
Fill out the form above with order details and upload required photo/video proof.
Approval & Label
Our team verifies the media within 24–48h and emails your RMA & prepaid return label.
Carrier Drop-Off
Affix the label and hand the parcel to USPS or UPS with end-to-end tracking.
Rapid Refund
Upon warehouse check-in, your refund is credited to your original payment method in 2–4 days.
⚠️ List of Non-Returnable & Non-Refundable Items
Have Questions Regarding a Return?
Our customer care specialists are happy to assist you with any questions regarding returns or replacements.