Frequently Asked Questions

For all Bulk Orders, Pallet Shipments, and Manufacturer-Direct Production, we ONLY accept Bank Transfer (ACH / Domestic Wire) or SWIFT (International Wire Transfer).

Credit cards and consumer payment methods cannot be used for commercial bulk purchasing. Official wire instructions (including US Domestic Routing / Account and International SWIFT / BIC codes) are generated directly on your commercial pro-forma invoice.

Bank Wire / SWIFT Only

All Big Orders, Volume Wholesale Purchases, and Manufacturer-Direct Orders are 100% FINAL SALE and cannot be cancelled, returned, or refunded once processed.

When a bulk or manufacturer order is placed, dedicated production runs, raw materials allocation, factory assembly lines, and freight capacity are legally committed on your behalf. Because these items are custom-allocated or produced specifically to fulfill the purchase contract, they cannot be returned or restocked.

All Manufacturer Orders Final

Lead times depend on the order scale, product classification, and manufacturing specifications:

• Standard In-Stock Wholesale Case Packs: Dispatched in 2–5 business days via ground/LTL.
• Direct Factory / Manufacturer Production Orders: Standard lead time of 2 to 4 weeks from purchase order (PO) approval and payment verification.
• Custom Formulations / Private Label / High-Volume Pallets: 4 to 8 weeks, as specified in your commercial pro-forma invoice.

All estimated lead times represent manufacturing and dispatch schedules. Once freight is dispatched, tracking and BOL (Bill of Lading) documentation are provided immediately.

Clear Lead Times

Once a commercial Purchase Order (PO) or online bulk order is confirmed and assigned to production/distribution, cancellations are strictly not permitted. In the rare event a cancellation request is submitted before factory tooling or material allocation has commenced (within 24 hours of submission), it is subject to a mandatory 30% procurement and administrative restocking fee upon written approval.

Applying is fast and simple:

1. Fill out our online Wholesale Application Form.
2. Submit your valid Resale Certificate / Tax ID number for tax exemption.
3. Our B2B onboarding team will review and approve your account within 1 business day.

Tax-Exempt Wholesale

Our B2B commercial terms, manufacturer contracts, and non-refundable provisions are governed and protected under United States federal and commercial trade laws:

• Uniform Commercial Code (UCC § 2-606 & § 2-607): Governs commercial sales contracts between merchants. Under the UCC, upon delivery and reasonable opportunity to inspect, acceptance is binding, and goods manufactured to order or delivered conforming to the contract cannot be rejected or returned.
• U.S. Food & Drug Administration (FDA 21 CFR § 117): Current Good Manufacturing Practice (CGMP) and Food Safety regulations prohibit the return, resale, or re-entry of perishable food items, candy, confectionery, and unsealed cosmetics into distribution once chain-of-custody is broken.
• FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435): Establishes commercial compliance for stated shipment timeframes, manufacturer direct lead times, and fulfillment disclosures agreed upon at the time of purchase.

Federal Trade & UCC Compliant

Under Title 21 of the United States Code of Federal Regulations, health and safety guidelines prevent the restocking of consumable goods (including candy, snacks, beverages, and opened cosmetics). Once food or cosmetic merchandise leaves our climate-controlled warehouse, its storage temperature, humidity, and tamper-resistance cannot be federally guaranteed. To protect public safety, all consumable products are strictly non-returnable and non-refundable.
FDA Sanitary Compliance

All commercial freight and pallet shipments travel under carrier transit insurance. In accordance with federal freight regulations:

1. The consignee must note any visible exterior damage or pallet shortage directly on the carrier's Delivery Receipt / Bill of Lading (BOL) upon arrival.
2. Submit photos/videos and the signed BOL to our Returns Portal within 48 hours of delivery.
3. We will promptly file the carrier freight claim and dispatch replacement stock for any verified damaged units.

You can track your package 24/7 in two easy ways:

1. Visit our dedicated Order Tracking Page and enter your Purchase / Order Number and Email Address.
2. Click the tracking link in the automatic Shipping Confirmation email or SMS sent when your label is created.

Real-Time Tracking

We process retail orders rapidly to ensure fast delivery. If you need to modify an address or cancel an item, please contact us immediately via our Contact Page within 1–2 hours of ordering. Once an order enters fulfillment or a shipping label is created, changes cannot be guaranteed.

No! You can check out as a guest without creating an account. However, creating a free Big Top Deals Account allows you to save shipping addresses, view full order history, download invoices, and reorder favorites with one click.

Free Standard Ground Shipping automatically applies at checkout on all domestic US retail orders of $50.00 or more! For orders under $50, Standard Ground is a flat $5.99. We also offer Priority Air ($12.99) and Express Overnight ($24.99). See full carrier details on our Shipping Policy Page.
Free Shipping $50+

We partner with official Tier-1 carriers: USPS (Priority & Ground Advantage), UPS (Ground & 2-Day Air), FedEx, and DHL Express. For bulk pallet freight, we dispatch via certified LTL carriers with liftgate delivery.

Yes! We proudly ship to P.O. Boxes and all US Military APO, FPO, and DPO addresses via USPS Priority and Ground Advantage services.

The following product categories are strictly final sale and cannot be returned or refunded:

• 🍬 All Food & Candy: Sweets, chocolates, gummies, taffy, snacks, beverages, and groceries.
• 💄 Opened Cosmetics & Skincare: Lotions, serums, perfumes, hair products, and makeup.
• 💼 Manufacturer & Wholesale Bulk Orders: Custom allocations, pallet freight, and high-volume orders.
• 🏷️ Clearance & Final Sale Items: Marked as final sale at checkout.

Final Sale Categories

To maintain fair pricing and prevent fraudulent claims, our Returns Portal requires customers to upload clear photo or video evidence. This allows our inspection team to verify that the item is unopened in original packaging, or verify the exact defect/transit damage before issuing an authorized RMA and return shipping label.

Eligible, non-consumable retail general merchandise (electronics, accessories, unopened boxed goods) carries a 30-day return window from delivery. Items must be brand new, unopened, and in original packaging. Start your request at our Returns & Refund Portal.
30-Day Window

100% Guaranteed. We source inventory directly from authorized brand manufacturers, national master distributors, and licensed supplier networks. Every product (including L'Oréal, Maybelline, Ferrero, Mike and Ike, Laffy Taffy, etc.) is genuine, original, and strictly inspected for quality before shipment.
100% Genuine Guarantee

Yes. Our warehouse strictly implements First-In, First-Out (FIFO) quality controls and climate-controlled storage. All candy, snacks, and personal care items ship with generous expiration buffer dates so you receive fresh, premium product every time.

We strictly follow United States destination-based state sales tax laws:

• 👤 Personal (Retail) Orders: Sales tax is automatically calculated at checkout based on the destination state, county, and municipal delivery address per state economic nexus guidelines. States with no state sales tax (AK, DE, MT, NH, OR) receive $0.00 tax.
• 🏢 B2B & Wholesale Reseller Accounts: 100% Tax-Exempt (0% Sales Tax). Under US commercial resale regulations, verified businesses and resellers with a valid State Resale Certificate or Tax ID are legally exempt from sales tax on goods intended for resale.

Tax-Exempt for Resellers

When creating a B2B Wholesale Account or submitting the Wholesale Application, provide your business name and State Resale Tax ID / EIN number. Once our compliance team verifies your resale certificate, your account profile is permanently flagged as Tax-Exempt, and Shopify will automatically waive 100% of sales tax at checkout on all wholesale purchases.

We have specific payment policies depending on order type:

• 🛒 Retail Domestic Orders: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.
• 💼 Bulk Wholesale, Pallet Freight & Manufacturer-Direct Orders: We STRICTLY accept Bank Transfer (ACH / Domestic Wire) or SWIFT (International Wire Transfer) ONLY. Credit cards, debit cards, and consumer e-wallets are not accepted for commercial bulk purchases.

Bank Transfer & SWIFT Only for Bulk

To maintain lowest wholesale prices, avoid high credit card interchange surcharges (3–4%), and ensure secure, verified funds settlement for high-value pallet allocations, all B2B commercial invoices are settled exclusively via Bank Transfer (ACH / Domestic Wire) or SWIFT International Wire. Pro-forma invoices with full routing and SWIFT banking details are issued upon order confirmation.
B2B Security & Settlement Standard

Yes. All transactions are encrypted with 256-bit SSL technology and processed through Level 1 PCI-DSS compliant payment gateways. We never store or view your full credit card number.